The IT Support and Helpdesk service is our core business, FNS started initially as an onsite IT Department and has evolved into an independent IT service provider.
“They never seem to resolve the issue properly..”
“We don’t call because it costs us money every time we speak to them”
These are mostly what our new clients tell us, and that’s why our support contracts have been designed to encourage our clients to contact us, we do not charge our clients per call, per hour or even per visit, our clients’ staff can call us as many times as they want, this allows us to know their IT system better and in return resolve the issues properly.
Our contracts are designed in a way that it is our incentive to resolve the problems properly.
Our IT Support and Helpdesk contracts include unlimited:
- Remote support calls – Support cases can be opened by a Local agent installed on the PC, email, phone and ticketing system portal.
- Onsite visits – whether it is to resolve an issue that cannot be resolved remotely or attend a board meeting.
- Patch Management – Our support agents will ensure all your devices are kept up to date.
- Reporting – We produce monthly reports regarding hardware, software and licenses used by the client’s IT Systems.
- Consultation and Advice – We are always available to assist and answer questions.
- No lengthy contract – the first year of support the contract can be cancelled with 30 days’ notice only.
